FAQs

What is included in the price?

We do all the work! All packages include setup, styling and breakdown based on the services selected. Final pricing depends on your custom setup and event details.

Can I customize my setup or choose my own theme?

Yes! You can choose from our themes or request a custom setup. For custom themes, we ask for at least 2 weeks notice.

How far in advance should I book?

We recommend booking as early as possible to ensure availability.

Is there a travel fee?

Yes, a travel fee may apply depending on your event location, setup size and delivery needs. Final pricing will be provided with your quote.

Is there a deposit?

We require a $100 deposit at the time of booking. This deposit is non-refundable. The remaining balance must be paid in full the day of your event.

When will you arrive for setup?

We typically arrive 2-3 hours before your event, depending on the setup size and details.

What is your cancellation policy?

We do not refund cancellation policies, but events can be rescheduled for emergencies. If you need to reschedule, we will gladly offer you the next available date.

What type of payment do you accept?

We accept cash, check, and Venmo at this time.

Are there fees for damaged or missing items?

Yes, charges may apply for any broken or missing rental items.

What about pets?

We love pets but…. we ask you to do your best of keeping your pets clear of the party zone. Having pets around can increase the chances of accidents and damages.